Terms and Conditions
Last updated: August 19, 2025
Welcome to Miss Josephine! These Terms and Conditions govern your use of our website at misssjosephine.com (the “Website”) and your purchase of tarot reading services, including prerecorded video readings and live video calls (the “Services”). By accessing our Website or purchasing a Service, you agree to be bound by these terms. Please read them carefully.
1. Company Information
Miss Josephine is operated by:
Josipa Pichler (sole proprietor / Einzelunternehmer)
Tautenhayngasse 19/10
1150 Wien, Austria
2. Scope of Application
These Terms and Conditions apply to all purchases of Services through our Website by consumers and businesses worldwide. We reserve the right to update these terms at any time, with changes effective upon posting on the Website. You will be notified of significant changes as required by law.
3. Services
We offer personalized tarot reading services, including:
Prerecorded Video Readings: 1-Question Tarot Pull (~10 minutes), Relationship Analysis (~45 minutes), Personal Blueprint Analysis (~1-1.5 hours with optional Lo Shu Grid and sidereal natal chart).
Live Video Calls: 60-Minute Video Call and 30-Minute Add-On, conducted via Zoom through Acuity Scheduling.
All readings are for entertainment and personal insight purposes only. We do not provide legal, medical, or health advice. You are responsible for any decisions made based on your reading.
4. Ordering and Delivery
4.1. Order Process
Orders are placed via our Website. By completing an order, you make an offer to purchase, which we may accept by sending a confirmation email. You must submit accurate details (e.g., email, intake form responses) to receive your Service.
We reserve the right to refuse or cancel orders at our discretion, including for suspected fraud or payment issues.
For prerecorded readings, you submit details via an intake form at checkout (e.g., questions, birth date/time if applicable). For live calls, you book a time slot via Acuity Scheduling.
4.2. Delivery
Prerecorded Video Readings: Delivered via an unlisted YouTube link sent to your email within 48 hours (72 hours for Personal Blueprint Analysis). If you provide birth date/time for Personal Blueprint Analysis, a personalized PDF is included via email or download link.
Live Video Calls: Delivered via Zoom at the scheduled time, with a confirmation email and link sent at least 24 hours prior via Acuity Scheduling.
If you don’t receive your link or PDF, contact us immediately at [your email, e.g., josephine@missjosephine.com].
4.3. Consent to Immediate Delivery (EU/EEA Clients)
By purchasing a Service and checking the consent box at checkout, you agree to immediate delivery (e.g., video within 48/72 hours or live call at booked time) and waive your 14-day right of withdrawal under EU law (Directive 2011/83/EU). This is required to proceed with your order.
5. Prices and Payment
Prices are in Euros (€) and include Austrian VAT (20%) where applicable. Payment is due at checkout via credit cards, PayPal, Google Pay, or Apple Pay (subject to availability). No bank transfers or cash payments are accepted.
We retain the right to cancel orders if payment is not received.
6. Refunds
Our refund policy is outlined in our Delivery & Refunds Policy. In summary:
No refunds are offered for completed Services (e.g., delivered videos or conducted live calls) due to their personalized nature.
For non-delivery or technical issues (e.g., inaccessible YouTube link), we’ll resolve the issue or consider a refund at our discretion.
Live call cancellations are refundable if made 24 hours prior.
EU/EEA clients waive their 14-day withdrawal right by consenting to immediate delivery at checkout.
7. Data Protection (GDPR)
We process personal data (e.g., name, email, intake form responses, optional birth date/time) to deliver your Service, in compliance with the EU General Data Protection Regulation (GDPR) and Austrian Data Protection Act (DSG).
Purpose: Data is used for order processing, video delivery, scheduling, and customer support.
Storage: Data is retained as needed for legal obligations (e.g., 7 years for tax purposes under Austrian law).
Third Parties: We share data with service providers (e.g., YouTube for video delivery, Acuity Scheduling for bookings, payment processors) as needed.
Rights: You may request access, correction, deletion, or restriction of your data. See our Privacy Policy for details or contact us at [your email].
For complaints, contact the Austrian Data Protection Authority (dsb.gv.at).
8. Liability
We are liable for intent and gross negligence under Austrian law. Liability for slight negligence is limited to direct damages and excludes indirect or consequential damages, except where prohibited by law.
Services are provided for entertainment and personal insight only. We do not offer legal, medical, or health advice. You use our Services at your own risk and are responsible for any actions taken based on readings.
9. Intellectual Property
All content on the Website (e.g., text, images, video readings) is owned by Miss Josephine or its licensors and protected by copyright. Unauthorized use, reproduction, or distribution is prohibited.
10. Dispute Resolution
For EU customers: The European Commission provides an Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr/.
We aim to resolve disputes directly. Austrian courts have jurisdiction, subject to mandatory consumer protections in your country.
11. Governing Law
These Terms and Conditions are governed by Austrian law, excluding the UN Sales Convention (CISG). Mandatory consumer protection laws in your country may also apply.
12. Contact
For questions, complaints, or support:
Miss Josephine
Josipa Pichler
Tautenhayngasse 19/10, 1150 Wien, Austria
Email: quantumarium.tarot@gmail.com